Refund policy

At Smartique, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, our refund policy outlines how returns, refunds, and exchanges work to make the process simple and stress-free.

Return Window:

• You have 30 days from the date of delivery to request a return.
• To be eligible, items must be unused, in their original condition, and returned in the original packaging with all accessories included.
• Items that are damaged, altered, or missing parts due to customer handling may not qualify for a full refund.

Non-Returnable Items:

• Gift cards and clearance or final-sale items are not eligible for return or refund.
• For hygiene and safety reasons, certain items may be non-returnable once opened, where noted on the product page.

How to Start a Return:

• To begin a return, contact our customer service team at info@smartique.co with your order number and the reason for your return.
• Our team will review your request and, if approved, provide return instructions and the return address.
• Please do not send items back before receiving return confirmation, as unauthorized returns may not be processed.

Return Shipping:

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
• We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit.

Refunds:

• Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within [5 - 10] business days.
• Please note that it may take additional time for your bank or card provider to post the refund to your account.

Damaged or Incorrect Items:

• If you receive a damaged, defective, or incorrect item, please contact us within [X days] of delivery at info@smartique.co with your order number and photos of the issue.
• We'll arrange a replacement or full refund, including any return shipping costs, at no charge to you.

Exchanges:

• If you'd like to exchange an item for a different variant or product, contact us at info@smartique.co and we'll guide you through the process, subject to availability.

Late or Missing Refunds:

• If you haven't received your refund after the stated processing time, first check with your bank or card provider.
• If you've done this and still haven't received it, please contact us at info@smartique.co and we'll help resolve it.

Contact Us:
If you have any questions or concerns regarding our refund policy or the status of your return, please feel free to contact our customer service team at info@smartique.co. We're here to help and ensure a smooth, fair resolution.

Thank you for choosing Smartique for your smart gadget needs. We appreciate your trust and are committed to your satisfaction.